Distance Sales Agreement

1. Parties and contact details

Buyer/Consumer means the person who provides their full name or business name, contact details, billing information and necessary service information when confirming an order or quotation. Information specific to the Buyer and the order appears in the order summary, quotation, preliminary information, payment record and invoice and forms an integral part of this agreement.

2. Subject matter and scope of the agreement

The subject matter of this agreement is to determine the parties' rights and obligations concerning the sale, setup, delivery, use, renewal, cancellation and, where applicable, refund of the digital service ordered or quoted electronically by the Buyer.

The type, scope, technical specifications, duration, total price, taxes, payment method, delivery or activation date, and any additional costs of the service are shown in the order summary or written quotation.

3. Order-specific information

4. Formation of the agreement

The agreement is concluded when the Buyer electronically approves the preliminary information and this agreement, places an order entailing an obligation to pay, or accepts the written quotation. Order confirmation and agreement information may be delivered to the Buyer through a durable medium that complies with applicable law.

If payment cannot be verified, the security check cannot be completed, the service cannot be provided for technical or legal reasons, or the domain name has already been registered by a third party, the Provider may decline to fulfill the order; applicable amounts collected will be refunded through the same payment method.

5. Performance of the service and terms of use

• Hosting, VPS, email and similar services are deemed delivered when access credentials are created or the infrastructure is made available for the Buyer's use.
• Domain name registration is completed upon the relevant registrar's approval and allocation of the domain name to the Buyer. A domain name appearing available when ordered does not guarantee final allocation.
• Custom development, setup, migration or consulting services are performed in accordance with the approved quotation and project schedule.
• The Buyer is responsible for protecting access credentials, using the service lawfully, holding the necessary licenses, and maintaining backups of their own content and data, without prejudice to the scope of any separately purchased backup service.

6. Right of withdrawal

A Buyer acting as a consumer has the right, under the Regulation on Distance Contracts, to withdraw without stating a reason and without paying a penalty within fourteen days from the date the service agreement is concluded, subject to the exceptions prescribed by law.

It is sufficient for the notice of withdrawal to be sent to the Provider within this period in writing or through a durable medium such as email. The notice must include the order number, service name, relevant domain name or server details, and the Buyer's express statement of withdrawal.

7. Exceptions to the right of withdrawal

The right of withdrawal cannot be exercised in the cases specified by law and the Regulation on Distance Contracts. The following situations are particularly relevant to KuzgunHost services:

• Agreements for services performed instantly in an electronic environment or intangible goods delivered instantly to the Buyer.
• Agreements for services whose performance begins with the Buyer's express consent before the withdrawal period expires.
• Statutory exceptions relating to a domain name registered specifically for the Buyer, an allocated license, SSL certificate, third-party software, or personalized digital products or services.

8. Cancellation and refund

If a valid right of withdrawal is exercised or the Provider cannot perform the service, the refund will be made within the statutory period after receipt of the notice, in a manner compatible with the payment instrument used by the Buyer and without imposing any additional cost on the Buyer.

Except for rights arising from defects, incomplete performance or mandatory legislation, refunds may not be available for activated digital services falling within an exception to the right of withdrawal, registered domain names, allocated licenses or completed custom work. For detailed implementation, the Cancellation and Refund Policy applies.

9. Responsibilities of the parties

The Provider supplies the service in accordance with the scope of the order or quotation and its duty of professional care. Circumstances arising from scheduled maintenance, the internet backbone, a domain registrar, data center, license provider or force majeure are assessed under the service terms; the consumer's mandatory statutory rights cannot be restricted.

The Buyer may not use the service for unlawful content, spam, attacks, malware, unauthorized access or any activity that infringes third-party rights. If such use is detected, the service may be temporarily suspended or the agreement terminated as required for security and legal compliance.

10. Dispute resolution and entry into force

Depending on the value of the dispute, a consumer may apply to the Consumer Arbitration Committee or Consumer Court in the consumer's place of residence or the place where the consumer transaction occurred. General rules on subject-matter and territorial jurisdiction apply to commercial transactions.

The order-specific preliminary information, quotation, order summary, service terms and invoice are considered together with this agreement. If there is any inconsistency between mandatory legislation and the agreement, the mandatory provisions apply.