Service provider and data controller
| Registered business name | Kuzgun Yazılım Bilişim ve Danışmanlık Limited Şirketi |
|---|---|
| Brand | KuzgunHost |
| Registered office / postal address | Y.T.Ü. Davutpaşa Kampüsü Teknopark B1 Blok No:305 K:1 Esenler / İstanbul |
| info@kuzgunsoftware.com | |
| Phone | +90 554 768 48 48 |
| Website | kuzgunhost.com |
| Tax office / tax number | Must be verified and completed by an authorized company representative before publication. |
| MERSIS / trade registry number | Must be verified and completed by an authorized company representative before publication. |
| Registered electronic mail (KEP) address | Must be verified and completed by an authorized company representative before publication. |
1. Authorized and lawful use
Services may be used only for lawful purposes. Spam, phishing, malware, DDoS attacks, unauthorized access, unauthorized scanning, copyright or trademark infringement, child sexual abuse material, and any content or activity that infringes third-party rights are prohibited.
2. VPS resources and upgrades
CPU and RAM allocations in VPS plans are fixed; increases are provided by moving to a higher-tier plan. NVMe storage may be expanded as additional storage after technical capacity and pricing have been confirmed. An upgrade may require a maintenance window or restart, and the user will be notified in advance.
3. Management responsibility
For an unmanaged VPS, the customer is responsible for the operating system, applications, access permissions, updates and the security of user data. The scope of a managed service is limited to the operations specified in the order and SLA.
4. Backup and restoration
Backup capacity, frequency, retention period and restoration support are provided according to the selected Cloud Backup plan. Successful completion of backups must be monitored through the portal and notifications. Keeping only a single copy of data is not recommended.
5. Domain names and third-party services
A domain availability result is a preliminary check; final allocation occurs only after the registrar's final verification. Domain names, licenses, SSL, cPanel, Plesk and similar third-party products are subject to the applicable provider's rules and price changes.
6. Late payment, suspension and data deletion
The renewal date, grace period, suspension date and permanent deletion date are shown in the customer portal or product terms. Restoration is not guaranteed after the data deletion date. In urgent security or abuse incidents, the service may be temporarily restricted without prior notice.
7. Service levels and maintenance
The 99.9% figure is an availability target unless expressly stated otherwise in the applicable product terms or SLA. Incidents arising from scheduled maintenance, customer configuration, third-party infrastructure, force majeure or unlawful use are assessed under the product SLA.
